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Delivery & Returns

Caara currently delivers to mainland UK customers. We are working hard to expand our reach to the rest of the UK and hope to be able to offer this soon! We are unable to deliver to P.O. boxes. Our delivery options are as follows:

UK Standard: £2.95

  • FREE for orders over £40
  • Fully tracked with SMS/email updates. Usually 2-4 working days to any mainland up to postcode AB22

UK Next Day: £4.50

  • Fully tracked with 2 hour ETA and SMS/email updates. Delivery the following working day for orders placed before 12pm any working day.

Delayed or Lost Orders

Our delivery service considers a parcel lost after it has been in the postal system for a period of 7 working days for UK orders, Though it is highly unlikely deliveries to take this amount of time, we are unable to provide a refund until this period of time has elapsed. Caara is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

Recipient's Signature

For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery.


Caara will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to Caara in their original condition within 28 days of receipt following the steps below. We will issue a refund (excluding delivery fees) within 5 working days of receipt. Your statutory rights are not affected.

To return any items to Caara, please, follow these steps:

1 - Request a Return Merchandise Authorisation (RMA). Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, please, contact our customer service team via our Contact Us form.

2 - Return items. Send the items you wish to return to Caara following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Caara is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:

Caara Returns
Kanta House
Victoria Road
South Ruislip

3 - Inspection and Refund. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 5 working days after we have received the goods.

Non-Returnable Items

Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as unsealed deodorants, etc are non-returnable unless they remain sealed or are faulty. We will inform you of any non-returnable items when you contact us for an RMA.

Please note that delivery charges are not refunded.

Without exception, we will not accept returns on opened or used items.